FAQs

Sit tight! Someone from our team will contact you on WhatsApp, by phone or by email to go over your order and sort out payment. After that, we prepare your piece and send it out.

Almost all of them. We ship internationally, so if you’re not sure about your location, drop us a message and we’ll confirm.

Expect it within 20–25 business days from the date your payment is confirmed. Customs or public holidays can sometimes stretch this slightly.

Yes. You’ll get a tracking number from us the moment your order is dispatched.

Depending on your country, local customs may charge import duties or taxes. These are paid by you on arrival / We’ve already included them in your price.

Yes, as long as your payment hasn’t been confirmed and your order hasn’t shipped. Get in touch with us as early as you can.

We don’t accept returns for change of mind. If your item arrives damaged or isn’t what you ordered, message us within 48 hours of delivery with photos and a video, and we’ll sort it out.

In the rare case we agree to a goodwill return, 10% of the item price is kept for handling and the remainder becomes store credit.

Once approved, we process it to your original payment method within 5–7 business days. Your bank might take a little longer to show it.